A North West hotel group is seeking to accelerate the careers of its high potential employees with a new training programme designed to improve leadership and managerial skills.
English Lakes Hotels Resorts & Venues has joined forces with Kendal College to deliver a Level 4 Advanced Diploma in Hospitality Management from the Institute of Hospitality, a modular qualification which has been tailored specifically for the group.
Candidates selected from across the group’s hotel venues in Cumbria and Lancashire are undertaking the qualification, which allows them to study various modules.
These range from venue and destination promotion, multi-site hotel management, and purchasing trends, through to recruitment and retention of staff, conflict resolution, and legal and financial issues within the industry.
English Lakes Hotels Resorts & Venues managing director Simon Berry says: “The career and skills development of our staff is the cornerstone of our success. As a family run business, we are ambitious for all our staff to do well and progress in their own careers within the group, so it’s important that we invest in our existing talent.
“The hospitality management training programme is another mechanism for us to help our staff go that extra mile for both our guests and each other. We are always seeking to make additional service improvements and this leadership programme is an important investment in helping our staff grow into future management roles.”
The new hospitality management training programme is accredited by the Institute of Hospitality, the professional body for individual managers and aspiring managers working and studying in the hospitality, leisure and tourism industry.
With a combination of dedicated training and on the job learning, coaching, and self-managed study, English Lakes Hotels Resorts & Venues is supporting each participant with a company mentor, whilst Kendal College provides a staff member to regularly visit each student in the workplace.
Leadership, team collaboration and change management skills are taught, assessed and developed throughout the programme, using various role play scenarios, as well as discussions, demonstrations, visits and seminars from hospitality experts and sponsors.
Suzanne Horner from Kendal College adds: “What makes this programme unique is the opportunity for the students to tap into the experience and knowledge from the senior management team, and be exposed to leading professionals within the business
“They benefit from gaining a wider understanding of the attributes required to be a hospitality leader, as well as the key aspects of the business. When they graduate in the autumn of 2017, the course will have boosted their skills, knowledge, experience, confidence and ultimately their future ability to play a leadership role in the hospitality industry.”
English Lakes Hotels Resorts & Venues recently won the ‘Hotel and Leisure Family Business of the year’ gong at the Family Business United awards where its commitment to staff development and training was highlighted.
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